PRIVACY POLICY

Last Updated: 24/04/2026

1. About Us

Unique Travels Ltd ("we", "us", or "our") is a travel agency based at **593 Stratford Road, Birmingham, B11 4LS**. We are committed to protecting and respecting your privacy. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

2. Information We Collect

To process your travel arrangements, we must collect certain personal information from you, including:

Identity Data: First name, last name, marital status, title, date of birth, and gender.

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Travel Data: Passport details, visa information, and frequent flyer numbers.

Financial Data: Bank account and payment card details (processed securely).

Special Category Data: We may need to collect sensitive data regarding your health (for medical assistance during travel), dietary requirements, or religion (specifically for Hajj/Umrah packages). By providing this data, you explicitly consent to us using it to arrange your travel.

3. How We Use Your Data

We use your data specifically to:

Fulfill our contract with you (booking flights, hotels, tours, and car rentals).

Process payments and refunds.

Communicate with you regarding changes to your itinerary or flight schedules.

Comply with legal obligations (e.g., providing Advance Passenger Information to border control).

4. Sharing Your Data

To fulfill your booking, we must share your personal data with third-party service providers. These include:

Travel Providers: Airlines, hotels, tour operators, and transport companies.

Government Bodies: Customs, border control, and visa processing agencies (e.g., for Saudi Arabia or Pakistan).

Payment Processors: To securely handle your transactions.

5. International Data Transfers

Many of the travel providers we use are located outside the United Kingdom and the European Economic Area (EEA). By making a booking with us, you acknowledge and agree that your personal data will be transferred to the countries where your travel is taking place (e.g., Pakistan, Saudi Arabia) to strictly perform the contract of your travel arrangements.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

7. Your Legal Rights

Under the UK GDPR, you have the right to:

Request access to the personal data we hold about you.

Request correction of incomplete or inaccurate data.

Request erasure of your personal data (where there is no good reason for us continuing to process it).

8. Contact Us

If you have questions about this privacy policy, please contact us at:

Address:593 Stratford Road, Birmingham, B11 4LS

Phone:0121 771 1169

Email:contact@uniquetravelholidays.co.uk